Sorry to pee in anybody's soup, but these are the hard facts about corporate America:
1) First priority is to maximize value for their shareholders.
2) Having a laser focus on continually strategizing to maximize profit by increasing revenue, decreasing expenses, or both.
Polaris is not in business to be our friends. They are in business to stay in business. Now, imho, a business should treat each and every customer/client as their most important customer. After all, in our eyes, we are. Polaris may sell thousands of bikes, but we bought only one. I'm sure they are intelligent enough to know that referral sales are always your most important sales source....that person has already been sold on the product by a friend before they even visit a dealership.
Another fact about corporate America is that individual managers, division presidents, etc,. may not always follow the corporate initiatives or vision toward customer elation (I dislike the term " customer satisfaction". I do not want my clients to just be satisfied. For you readers in the group, check out the short but excellent book "Raving Fans". It has been required reading in my divisions for all my employees, from VP's to entry level trainees). I see this disparity in individual dealership reviews in quite a few threads on this site, riders who are complaining about their dealers while others sing their praises. The difference is usually in the attitude and commitment from the individual running that division.
The last thing I want to share with you is that - I promise - nobody at any corporate office is willfully trying to just piss you off. Yes, sometimes they do, whether is just a short-sighted decision that they hope will blow over and reap long-term benefits, or it is just plain old incompetence in not realizing the value brought to the brand by previously elated customers. In my previous life, I had the honor of reporting to a few wonderful CEO's and COO's, and have also suffered through a few arrogant, uncaring, and flat out incompetent folks (making millions of dollars a year) who did not understand the value that all of us would bring to the table. I'm confident that Polaris will make the right decisions for the long term, which, to me, includes ensuring my continued love with my "Bella" Vintage so I can keep singing their praises to everyone who asks about my bike. Yes, Polaris, I'll send you referrals.
Way off base for a V-twin Primer thread....my apologies.