The problem is Polaris doesn't know. Every single person who has a bad experience at a Indian dealership needs to notify Polaris about the poor service they received. This hopefully will cause many dealerships to loose there Indian license and others that deserve to get one.
oh they know, I had a chat last week with Polaris Customer Care (a poorly worded choice as they don’t care at all). As some of you may know I’m having my engine rebuilt by Jeff Tudor at Indian V-Twin Performance in Phoenix. With less than 50,000 miles my bike started using fuel like it was going out of style. Jeff also found the following:
Engine consumed nearly 4 quarts of oil in it's last 2700 miles of use. It also had unfiltered air entering the engine through a leaking intake adapter, loose spark plug and an exhaust leak at the head/pipe. Piston ring blow-by creating abnormal crankcase pressure was pushing oil into airbox via the vent tube as well.
Cam chain completely stretched out and Cam chain tensioner all the way out.
Valve springs worn out and Pistons not sealing properly.
I had my bike to the dealer many times while under warranty for abnormal engine noise and to adhere to the service interval maintenance. I had it at dealer in Scottsdale for fuel rail recall and asked them to give me their opinion on engine noise, they said it was fine. A week later I had it to dealer in SoCal and both the Service Manager and Master Tech said it was the worst engine noise they’d ever heard from a Thunderstroke 111. The dealer in SoCal went to bat with Polaris for me but they were instructed by Polaris “it’s a Canadian bike, tell him to take it to his Canadian dealer”. I did just that, they had the bike for 6 weeks, did essentially nothing to diagnose the noise and to appease me, simply replaced the cam chain tensioner (which didn’t get rid of the excessive engine noise). I’ve had numerous other issues with my dealer and as they’re the only Indian dealer in the city I didn’t have much choice for another dealer to service my bike while it was under warranty (there is another dealer about 100 miles away now). I wish I’d never bought the Indian! I’m certainly not a good person to ask about my Indian Motorcycle After-sales experience.