Indian Motorcycle Forum banner

1 - 20 of 27 Posts
G

·
Discussion Starter #1
Just went to Vegas to pick my new Chieftain and had the worst buying experience ever at the A-Team . I will explain later when I get back to The Great State of Texas. Just don't buy anything from the incompetent jerks at the A-Team!
 
G

·
Discussion Starter #2
Well that sucks man. I havnt bought a bike from them but every time I go to Vegas I go in and look around and they seemed cool to me. They even tried to get me to test ride some bikes even though I told them I wasnt in the market for a new bike. Are they aware of how you feel?
 
G

·
Discussion Starter #3
I stopped there in April of 12 while on vacation, I had thought it was still a Ness store but was told different while there. I walked in iwearing shorts and sneakers and was greeted nicely and offered test rides. I explained I don'e ride in shorts and sneakers let alone no helmet or gear and the fact that I was from out of state and wasn't familiar with the area. The guy pushed a couple more times and finally got the hint that I wasn't gonna be riding. He did give me a tour of the facility which was impressive.
I asked about pricing on a CCT or just CC and he went into a big yack about how they had bought all the CCT or CC they could from other dealers and the factory wasn't producing anymore '12s yada yada yada and was stuck on full msrp and shipping bike back home.

That was all I needed, suddenly the bs was getting deep
 
G

·
Discussion Starter #5
13243 said:
Wow... Nevada is a helmet law state too. Yeah that's a shite experience.

-kg
To be fair, they did offer me a helmet. If they had offered a pair of overpants, boot, jacket and an escort that knows the area, I may have considered..
 
G

·
Discussion Starter #6
I bought a nice dress shirt there.And took the tour of the shop. My son had friends that live out there so we rent Hondas And rode 250 miles in a day out there. Great ridding area.Wayne
 
G

·
Discussion Starter #7
Can't say I've had any bad experiences at the A-Team store in Vegas, which is my local Victory and Indian dealer. I've gone there a lot and bought my Indian Chieftain there last month. Tony and Bill and the service staff were very courteous and knowledgable. I got plenty of time with them to learn about the bike, set my personal code, tour their shop and talk to everyone. Later, I took the bike in for 500 mile service and had it back in 2 hours. I'm sorry your experience was crappy. I've had good experiences there myself and will surely return.
 
G

·
Discussion Starter #8
8707 said:
Just went to Vegas to pick my new Chieftain and had the worst buying experience ever at the A-Team . I will explain later when I get back to The Great State of Texas. Just don't buy anything from the incompetent jerks at the A-Team!
Maybe they were having a bad day. Maybe some aggression came through from you. Maybe they dislike (but I doubt it) Texans. Until such time as you let the owner know of your problem nothing will change. Worry, change, fix those things you have control over. This is one of those things.
 
G

·
Discussion Starter #10
I was there about a month ago.....I bought my Indian L/S shirt there. They did try to get me to do a test ride on one of the Indians they had there, I declined explaining I was a happy Victory owner......Another salesman gave me a sales pitch about the Indians, I just walked away......I toured their Service Dept. They are cheaper than the L.A. shops (Dealers) No problems....I will return................some day!!!!!
 
G

·
Discussion Starter #11
Ok, at Mr B's request here's what happened. Back in August I called the A team to order my new Chieftain, spoke with the salesman let's just call him Troy the window licker and gave a 500 dollar deposit. At the same time I went ahead and ordered all of the accessories for the bike (passenger and drivers backrests, luggage rack, front and rear bumpers, chrome fender tips, highway pegs, stage 1 exhaust with fish tail tips). I was notified around October 20th the bike was in, went and arranged financing and sent a check to the A team within 1 week to pay the bike in full. I told Troy I would be in Vegas to pick up the bike on 11/9 and to make sure it was ready. On 11/6 I again called Troy to remind him I would be there on Saturday and again asked if all of the accessories were on the bike, again I got a reply of yes no problem. On Friday the 8th about 2 pm while in route to Vegas I get a phone call from Troy asking if I would be there on Friday to which I replied no I would be there on Saturday morning between 9 and 10 and I asked again is the bike ready, Troy replied of course it is. Saturday morning we arrived at the A team around 9:30, unloaded my XC to trade it in. I went in and met Troy, signed some paperwork and was turned over to the service writer Drew who is only competent person I met there that day for the overview of the bike. Now the moment I have been waiting 3 months for my first view of my new Chieftain fully accessorized. What do I see a bone stock Chieftain, I ask Drew what is going on where is everything I ordered, he tells me service only does what sales puts in a order for and there was no order for my bike. Drew gets the window licker and he explains he dropped the ball, I ask what about the phone calls we had this week to this he had no answer. We'll now here enters the sales manager and we will just call him bull$*it Bill or BS for short. Bill tells me that the majority of my accessories are on back order but they do have the exhaust, tips, fender tips and he will put 2 techs on my bike and have it done in 2 hours, my wife and I leave to have lunch with her sister, it is 10:30 so I figure my bike will be ready by 1, well at 10 minutes till 4 I get a phone call that the bike is ready to pick up. We get there at about 4:30 gotta love Vegas traffic, I ask Drew to give me a list of the parts they will have to ship to me and a total for the labor refund. When Drew hands me the list several parts are missing e.g. Luggage rack, rear bumper and the highway pegs, again I ask Drew what is going on. Drew replies they only order what sales tells them to, I have been cool up until this point but now I feel like Popeye I have had all I can stand and I can't stands no more. I tell Drew to get the window licker and here comes Troy again I ask him what is going on with this, why haven't my parts been ordered, since obviously I have paid for them. I can understand that the parts on back order are not their fault but to not have the parts they do have installed on the bike when I am coming to pick it up and to not have ordered all of my parts is unacceptable and that now I understand why they are no longer an Arlen Ness dealer. Troy again admits he dropped the ball and tells Drew to make it right. Drew makes it right and gives me the list, when I see the parts and labor total I start doing some math in my head totaling everything up and it sure doesn't seem to add up. Well one I take out the calculator and I confirm my suspicion I'm being overcharged. I bring this to Troy's attention and the argument begins, Troy makes his final mistake and gets all up in my face and I tell him to back off or spend the night in the hospital. Well Drew goes and gets BS Bill, I explain all of my concerns and how this is the worst buying experience I have ever had, he replies to me that because I'm dealing with Troy and he's just a salesman, well who and the hell am I supposed to deal with the guy who washes the bikes. Well numbers don't lie and sure enough I was being overcharged, they agree to refund my money and ship my parts as soon as they become available. But due to Troy's incompetence what should have been a great experience turned out to be a crappy day.
 
G

·
Discussion Starter #12
18725 said:
Maybe they were having a bad day. Maybe some aggression came through from you. Maybe they dislike (but I doubt it) Texans. Until such time as you let the owner know of your problem nothing will change. Worry, change, fix those things you have control over. This is one of those things.
I have informed Indian aka Polaris and have had discussions with the owner and parts manager.
 
G

·
Discussion Starter #13
Wow! If they treated you like that, I understand your anger. That sucks. I bought my Chieftain there and had no bad experiences except the delays in getting accessories from Indian anytime soon - some of which I'm still waiting for. Being a new product line, I expect some of that.
 
G

·
Discussion Starter #14
Sorry about your experience, I bought my 2012 CCT from them and was easy no issues and great service and great deal.
 
G

·
Discussion Starter #15
14087 said:
Wow! If they treated you like that, I understand your anger. That sucks. I bought my Chieftain there and had no bad experiences except the delays in getting accessories ffull retailrom Indian anytime soon - some of which I'm still waiting for. Being a new product line, I expect some of that.
I understood the back order delays but not having the parts installed that they did have when they knew I was driving 12 hours to pick up the bike and to be over charged when i was paying full retail was ridiculous.
 
G

·
Discussion Starter #16
I went there to look at the Indians because I live in Oregon and have no dealers. Jack was my Salesman and he was great to work with. I had a very good experience with Bill and Troy as well. Terry in parts was very helpful and just called me today to tell me the vest I ordered was in and arranged to ship it up here to Oregon on thier dime! Pretty happy with the crew and my new bike will be here tomorrow! I would definately recommend them to my friends.
 
G

·
Discussion Starter #18
I picked my bike up 12 Oct. accessories not there. Came 22 Nov, I emailed and cancelled. No response. Emailed 1 Dec. no response. 5 Dec I get a call and my parts are. I noted I cancelled them. Twice. I ended up talking to the parts manager and then got an email from the owner, both apologetic and a refund of the $4,000 in parts. So, they seem not to handle the accessory issue well, but are stand up in dealing with my dissatisfaction. Of course, I'm sure that they it helps that they can just go to the next name on the list who has been waiting.
 
G

·
Discussion Starter #19
And you still took the bike ??? you just helped with the problem for the next guy, as long as they have people buying bikes from them, and their is a waiting list, they really dont care who they piss off, as far as the accessories, they just passed them on to the next cuustomer in line, and you still do not have them. they might have given you the 'best deal' but it is going to cost you more in the long run. Calling Polaris will not help lol, they just tell you nice things to make you happy, now if you dont buy the bike, then they have to figure out why. For the best 'deal' find a shop that you can become friends with, you might pay more at the time , but friendships with sales, management, mechanics, parts guys, last for ever. Once you start ranting and raving and 'wanting to see the guy in charge' you are now 'that guy', and your few $$ will not mean squat, they will want you to go some place, for parts and service, The brand is small 'that guys ' name will be passed around as a PITA.
 
G

·
Discussion Starter #20
239 said:
And you still took the bike ??? you just helped with the problem for the next guy, as long as they have people buying bikes from them, and their is a waiting list, they really dont care who they piss off, as far as the accessories, they just passed them on to the next cuustomer in line, and you still do not have them. they might have given you the 'best deal'  but it is going to cost you more in the long run. Calling Polaris will not help lol, they just tell you nice things to make you happy, now if you dont buy the bike, then they have to figure out why. For the best 'deal' find a shop that you can become friends with, you might pay more at the time , but friendships with sales, management, mechanics, parts guys, last for ever. Once you start ranting and raving and 'wanting to see the guy in charge' you are now 'that guy', and your few $$ will not mean squat, they will want you to go some place, for parts and service, The brand is small 'that guys ' name will be passed around as a PITA.
Uhh, thanks? Yep, I obviously took the bike. Not a problem for me. As pointed out, not that much money. No ranting and raving. I think they did care about who they made mad, but you may have picked up something different from the conversation.
 
1 - 20 of 27 Posts
Top