Got a call today from Polaris/Indian to take a customer survey. Though I'm usually pretty anoided by such things, I went ahead and took it. Seems they really want to know more about the new buyer Indian demographic. After some basic questions about the bike they went on to ask that I rate various 'lifestyle' questions, first 1-10, then 1-5, then agree/disagree strongly/slightly. The guy on the phone didn't seem to know much about motorcycles, and seemed to be reading from a script. When I spun questions at him he stumbled, and didn't seem to know what he was talking about. I later found that the number (715-488-2237) corosponded to FirstHand Research, in Grantsville, WI.
My overall message to them was simply:
Great bike, bad comunications, bad customer support. Get it together, look at the competition and exceed their standard.
Anyone else get a call?
My overall message to them was simply:
Great bike, bad comunications, bad customer support. Get it together, look at the competition and exceed their standard.
Anyone else get a call?