Wow. Didn't know there was a thread for this subject till I did a search. Anyway, some time back my dealer lost their service manager. My sales girl then told me to contact her whenever I needed service. OK, I can do that. Last May (or was it late April?) I emailed her, needed service cause 1st week in June was riding to Eureka Springs, AR and wanted service before trip. Also needed warranty work on Challenger security system that wasn't working. Service phoned me, telling me how busy they were. OK, I can put off you all looking at the security system till next time but I really need servicing before I ride to AR. Good enough, got me a day or so later, picked up bike next day.
Fast forward to now. I have a lengthy write up of NUMEROUS problems/issues I need resolved. Security system still needs attention, 12V power port quit working, when using the GPS I can't switch and see all the screens, only 2, the Ride Command Current Ride screen can't add or subtract the "Time Stopped" correctly and the "Elevation" screen is also wacko. Last Sunday I finally took some notes on a ride and I re-set the Current Ride screen to all zeros. Before I got off of my flat, level driveway the elevation change went from 0 to "0.10 mi" and stayed at that number for my entire 85 mile ride. During that 85 mile ride I made 3 stops, 35 minutes, then 10 minutes, then last stop for gas was a 5 minute stop. I re-set the timer to 0 before I left and after each of my 3 stops the time on the screen only increased by 1 minute and at the end of the ride the Total Stopped time was 3 minutes. My music via an USB memory stick thingy is still screwy, will play some songs but less than half of the 200+ loaded, it plays then it stops, will go forward a selection but not backward, yadi, yadi, yadi. Hey I got everything written down, well noted, so forth and so on.
So, emailed my sales girl yesterday morning, she replied back she got my service request & info and had forwarded that to service and they would likely get back to me later in the day. Well, they didn't. And they hadn't contacted me as of 3:00 today so I called them. Guy on the phone apologized for not getting back to me, asked if I wanted to schedule and of course I did so he told me his first opening was on December 2nd. WTF ??? Anyway, he went to the manager, who I think must have remembered me and asked me when I wanted to bring it in. I will have the bike to them around lunch time tomorrow. And I wonder how long all the diagnostics and contact with Polaris will take? I'm sure they will have my bike for a while I just hope they can get it right. We will see.
Rant over and I will post up whenever I get it back and whether or not they fixed anything.