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84 Posts
I purchased the Rivco hitch and wiring components to install on my 2017 Roadmaster. The install went great. Very easy to install the hitch and the three wiring components required. I was able to use the hitch with two different trailers that I have. Everything was working great.
At the beginning of July, I went on my first big road trip with the Roadmaster and towing my trailer. 4 couples, all riding 2-up and towing trailers. From Salt Lake City to Rapid City, Sturgis, Black Hills, Yellowstone and home. While in Rapid City, we were able to stay in a house and for our day rides, we left the trailers so we didn't have to pull them around every day. We ended up in Custer one day and had to sit out an hour long rainstorm. Heavy rain, and didn't have my cover with me... No real problems with the bike, but when we were loading up to head out for Cody, WY and Yellowstone 4 days later, we noticed that when my bike was turned off, the running lights on the trailer were still on. Also had issues with the left side lights not working correctly (no turn signal, brakes were OK, running lights were off and on at times...). Was able to get home with no problems and start to dig into the problem.
An e-mail to RIVCO, and a phone call later, and Mark helped me to initially figure out that it appears that the isolator was the issue. (Part # TWC003) It gets mounted under the seat, but with the Roadmaster, and the hole in the seat for the drivers backrest or the OS strap, the rain got down into the isolator. It is sealed, but the new one has a button to select the operating mode (4 wire bike to 5 wire trailer, 5 wire bike to 4 wire trailer, or 4 wire to 4 wire/5 wire to 5 wire). We think the water got in through the button that selects the mode. It does not look like it is sealed, while the rest of the unit is sealed very well.
Mark had a new unit sent out to me, I have reinstalled it and have just shipped the old on back for testing. One thing I have done to the new unit, is to apply some liquid tape (you could use caulk) to seal the button once I have selected the correct operating mode. This part is a newly redesigned part (combined two previous parts into one with a user selectable option), and I just think the button issue was just a fluke.
Mark was very helpful in helping to diagnose the problem, and identify what we thought was the issue. Since I was concerned with a part that would corrode from the moisture that we thought got into the isolator, Mark was able to just send out a new part for me. Great customer service!
I have had several RIVCO products on the last few bikes and have really been pleased with the products, and for those rare problems, the customer service has been great! Quick response, and a willingness to work with me to get the issue resolved without a lot of hassle.
At the beginning of July, I went on my first big road trip with the Roadmaster and towing my trailer. 4 couples, all riding 2-up and towing trailers. From Salt Lake City to Rapid City, Sturgis, Black Hills, Yellowstone and home. While in Rapid City, we were able to stay in a house and for our day rides, we left the trailers so we didn't have to pull them around every day. We ended up in Custer one day and had to sit out an hour long rainstorm. Heavy rain, and didn't have my cover with me... No real problems with the bike, but when we were loading up to head out for Cody, WY and Yellowstone 4 days later, we noticed that when my bike was turned off, the running lights on the trailer were still on. Also had issues with the left side lights not working correctly (no turn signal, brakes were OK, running lights were off and on at times...). Was able to get home with no problems and start to dig into the problem.
An e-mail to RIVCO, and a phone call later, and Mark helped me to initially figure out that it appears that the isolator was the issue. (Part # TWC003) It gets mounted under the seat, but with the Roadmaster, and the hole in the seat for the drivers backrest or the OS strap, the rain got down into the isolator. It is sealed, but the new one has a button to select the operating mode (4 wire bike to 5 wire trailer, 5 wire bike to 4 wire trailer, or 4 wire to 4 wire/5 wire to 5 wire). We think the water got in through the button that selects the mode. It does not look like it is sealed, while the rest of the unit is sealed very well.
Mark had a new unit sent out to me, I have reinstalled it and have just shipped the old on back for testing. One thing I have done to the new unit, is to apply some liquid tape (you could use caulk) to seal the button once I have selected the correct operating mode. This part is a newly redesigned part (combined two previous parts into one with a user selectable option), and I just think the button issue was just a fluke.
Mark was very helpful in helping to diagnose the problem, and identify what we thought was the issue. Since I was concerned with a part that would corrode from the moisture that we thought got into the isolator, Mark was able to just send out a new part for me. Great customer service!
I have had several RIVCO products on the last few bikes and have really been pleased with the products, and for those rare problems, the customer service has been great! Quick response, and a willingness to work with me to get the issue resolved without a lot of hassle.
