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Ride Command / Apple Car Play issues after update

3412 Views 48 Replies 18 Participants Last post by  Caprock
(hope this is in the right thread)

Anyone else having issues with the latest update?

I decided to update my ride command to the latest version (Feb 2023) from my Oct 2022. Did the maps at the same time. I had ZERO issues with Ride Command on the old load but figured the update may have things I want.

This Feb 2023 update has not worked well.
  • loud pop comes from stereo during ride command startup
  • Car play takes longer to load when the phone is plugged in (used to be 3 or 4 seconds, now it seems like 30
  • Apple Car play seems to lock up and the stereo sound goes away after about 20 min. It shows music playing, will pause and skip forward with the thumb control. Even shows the bike moving on the map.
  • Unplug the phone and the car play screen stays there.
  • Only fix is to shut bike down and restart everything.
  • Volume resets to "5" after bike shut down

Music works fine over USB, does not cutout after 20 min (haven't tried bluetooth).

I have reloaded Feb firmware with no change. I have the old firmware and may go back to that but wanted to see if others are having similar issues.

I am going to contact dealer so they can work this through Indian but is there a contact with Indian specific to ride command issues?

Thanks
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Generally speaking my Car Play works well enough the majority of the time. It does glitch out on occasion, usually just randomly disconnecting. When that happens I either reboot the RC screen or reach into the cubby and unplug/plug in my phone.

There are times when I first start up the bike that between the RC, phone, and Sena something doesn't want to sync up correctly. That does get frustrating. The other annoyance is the Siri talk/text feature seems the most glitchy. Either Siri won't read me the text or won't pick up my response. It'll work for like 2 messages and then stop. Other times it'll work fine.

I have to admit, that there are times when all of these little glitches make me want a simpler bike again. Something like my XC or even a Road Glide. Just go back to a phone mount on the handlebars and not have to worry about CarPlay or computer screen boot up times or etc. In the end though I like the Challenger so much that I just deal with it. The maps/music generally work consistently and if I see a text come through from someone that I want to respond to immediately I can just pull the phone out of the cubby and text them the old-fashioned way. The cord is long enough and I have a magnetic case that lets me stick the phone to the fuel tank as needed. It is what it is. The bike is comfortable, fast, and handles well.
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Just received a call from Indian corporate and they said a new software update to fix the CarPlay issues will be released end of May/early June.
You say it is a USB connection issue. Yet my Harley which has a USB connection has never once disconneted or failed in 8 years. I love the new Roadmaster but this issue has been going on since Oct of 22 when I bought the bike. Seriously thinking about getting rid of it and going back to a Harley. These are recreational vehicles. Nothing more frustrating than be pissed off on a day when you are supposed to be relaxing.
You say it is a USB connection issue. Yet my Harley which has a USB connection has never once disconneted or failed in 8 years. I love the new Roadmaster but this issue has been going on since Oct of 22 when I bought the bike. Seriously thinking about getting rid of it and going back to a Harley. These are recreational vehicles. Nothing more frustrating than be pissed off on a day when you are supposed to be relaxing.

LOL Its is a USB issue, USB connectors are not all made to the same spec. Indian has slopier looser fitting USB plugs which cause issues from car play to USB drives having issues.
You say it is a USB connection issue. Yet my Harley which has a USB connection has never once disconneted or failed in 8 years. I love the new Roadmaster but this issue has been going on since Oct of 22 when I bought the bike. Seriously thinking about getting rid of it and going back to a Harley. These are recreational vehicles. Nothing more frustrating than be pissed off on a day when you are supposed to be relaxing.
Not sure which HD you have, but if I'm not mistaken HD didn't add CP until 2019. If you are talking about using the USB interface for streaming music from your HD for the last 8 years, then that is not the same as using CP. CP requires a lot more bandwidth than just streaming music MP3 files. This additional bandwidth needs a very solid connection and that's why Baron made the comment he did about the USB connection.
Don’t listen to this guy, it’s a software issue. Indian is aware and releasing a fix this month. In the meantime reverting to November 2021 software will fix your issue. It has been proven dozens of times by many members of this forum and others.
Don’t listen to this guy, it’s a software issue. Indian is aware and releasing a fix this month. In the meantime reverting to November 2021 software will fix your issue. It has been proven dozens of times by many members of this forum and others.
Not sure who your comment was for. But, this problem is more than just a SW issue. Many of us who have been using CP for a while have all experienced random disconnects and quite few of the disconnects occur when the bikes suspension gets a little jared from a pot hole, bad expansion joint, etc., and some disconnects occur in areas that have a lot of RF interference. The biggest complaint of the most recent SW release this year is that it impacted the initial connection, at least that was the case for me and several other forum members.

Now if Polaris and their SW team can buffer some of these signals then maybe this can help with connection stability. However, as things are buffered your response times are impacted, so there is a trade off.
All I’m saying is why put up with this? It’s a hell of a lot of money to spend for something that has so many issues. Love the bike and the look, but way too many quirks to put up with. Shouldn’t have to deal with this.
All I’m saying is why put up with this? It’s a hell of a lot of money to spend for something that has so many issues. Love the bike and the look, but way too many quirks to put up with. Shouldn’t have to deal with this.
Unfortunately no motorcycle has bulletproof electronics. You can go on the BMW, Honda, HD, etc. sites and find MANY complaints. I went to the HD forum site and did a search for Carplay and there are LOTS of threads with complaints. Here are just a couple.
F#@king harley davidson! - Harley Davidson Forums (hdforums.com)
Boom GTS Navigation issue - Distance to Turn - Page 2 - Harley Davidson Forums (hdforums.com)

If a few random issues get you that bothered, then maybe a Springfield or a Road King would be the bike for you. Some of the biggest issues that these manufacturers have to deal with is the diversity in the electronics that they have to try to interface with such as Android, or Apple, Cardo, Sena, etc. Then ontop of that there are the weather / waterproof issues, vibration issues, etc., RF interence, etc. Lots of things to deal with. But, hopefully things will continue to improve with time.
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