I've hated Craftsman for a long, long time.
As a woodworker, I use a lot of different tools. I bought a belt sander from them back in the mid-90's. About 20 minutes into the first use, the front wheel came off, and I found out it was just a rubber wheel hot glued to a zinc plated shaft.
Took it back, and the guy behind the counter at Sears said "OK, just let me fill out this form and I'll get you your money."
He reached down, and pulled a form off a VERY LARGE stack of the identical form.
I asked him why so many forms?
He replied with a straight face, "Because I have so many tools returned."
I never bought another Craftsman tool, and over on my woodworking forum, there are two distinct camps, those who will use Craftsman, and those who absolutely hate the brand. Those people are much like me, failed tools, high prices, sick of it. Even at my Ace Hardware, who carries the Craftsman brand, they will steer you to the overseas Ace brand before they will try and sell you a Craftsman. Same tool made in the same country at half the price.