Although I see your point, the closest dealer is actually 40 min from my house. They are way overpriced in anything they do, the dealership looks like the place is falling apart and the general manager was less than honest when I dealt with them the first time.This won’t be a popular opinion, but I wouldn’t buy a bike, Indian or otherwise, if the dealer was 2.5hrs away. Modern bikes are overloaded with tech, including ABS systems, that necessitate near access to a dealer when things go wrong.
I previously had a BMW K1600, which is a great bike, but the dealer was over 100 miles away. Even with their excellent warranty service which includes trailering a broken bike to the nearest dealer, it was a pain in the butt. I ended up selling that bike and bought an Indian because the Indian dealer was 5 miles from my house.
Of course, that’s no excuse for the problematic electronics, but why go through that hassle? I would dump my Indian if the local dealer closed down (or was crap). Even if you are DIYer, there is much on the bike that cannot be fixed without access to their computer tools, and warranty service always requires access to the dealer.
As far as I’m concerned, that’s the hard reality we are faced with.
The next dealership is 50-60 min away. A 500 mile service is $500 there and when you ask the service manager a question on your Challenger, the first time was Dec 2019, they want to know what year. When we explain that it's the first year there is then an argument that the 2020 is the second year.
The third dealership is an hour and fifteen away and is great on pricing, but they just acquired Indian, they were a BMW dealership, so their techs aren't great on problem bikes. Been there a few times and although I might do service there I wouldn't go there with an issue.
In the opposite direction an hour and a half away is a dealership that when the bike left me stranded, didn't really do much to help and apparently never filed any case about it.
Lastly is a dealership that knows the bike, has great techs, fair pricing but is 2.5 hours away. Which would you bring a problem bike to?