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I posted the message below in another thread. It was not directed to any particular rider. But I was compelled to say what I did because I've seen what I describe a lot over the years, especially as the internet and social media has become so prevalent. My wife worked for 20 years as a drug store clerk. She's one of those little soft spoken women who truly takes pleasure from helping others out. Her coworkers all loved her and there were a lot of local folks who shopped at her store, rather than at the other store just down the road because of her. There were very few people who had an issue with her in 20 years as a clerk at two different, similarly branded stores in the same town. But the folks who had positive experiences with her just walked out smiling. The few who were unsatisfied with something in their interaction with my wife typically sought the store manager and vented their spleen or filed an official complaint.
"As with virtually ALL subjects and issues, those who have had a less than satisfying experience will tell the world about it. Often repeatedly ad nauseum! While those who are happy will just get on with life, because they don't usually feel the need to "go public" with their satisfaction."
This will be far from a scientific poll, but if those who are dissatisfied with their purchase outnumber the smiling riders it's gonna hurt. So... let's hear from you! Good OR Bad? Let's see how well Indian/Polaris is judged by the riders.
"As with virtually ALL subjects and issues, those who have had a less than satisfying experience will tell the world about it. Often repeatedly ad nauseum! While those who are happy will just get on with life, because they don't usually feel the need to "go public" with their satisfaction."
This will be far from a scientific poll, but if those who are dissatisfied with their purchase outnumber the smiling riders it's gonna hurt. So... let's hear from you! Good OR Bad? Let's see how well Indian/Polaris is judged by the riders.