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I've read on a few threads comments similar to "If Polaris is reading this..." or "I don't know if Polaris reads this forum, but..." So I thought it might be helpful to have a thread which addresses comments directly to Polaris (assuming they do read this website). Rather than having Polaris search through countless threads, maybe it would be helpful if they could click on this thread and get immediate feedback from their customers. I think it would be best if members didn't comment on posts in the thread unless it is to further illuminate a previous post.
I'm hoping a Polaris representative will join the forum, identify him/herself as a Polaris rep. and offer comments and possible solutions.
So here goes:
Dear Polaris,
Since I don't have my Scout, I can't comment on paint issues and transmissiion issues like other owners are experiencing, but I can tell you I'm disappointed in the lack of information and updates you give customers who have ordered a bike. All I hear from my dealer is "We're hoping it will be here around spring." That comment tells me two things: First, your manufacturing process needs overhauling and you didn't prepare well enough for the number of orders you received. Second, you don't communicate clearly with your dealers and you provide little information when you do. I'm not expecting a daily update, but it would be nice to know where in the order/manufacturing process my bike falls.
When I bought a German car I was able to track its assembly in Germany, track it getting loaded on the boat, track the boat to New York, and track it from NY to Chicago! The best I can do with Polaris is use goggle maps to see where the factory is, which is thousands of miles closer than Germany!
Thank you
I'm hoping a Polaris representative will join the forum, identify him/herself as a Polaris rep. and offer comments and possible solutions.
So here goes:
Dear Polaris,
Since I don't have my Scout, I can't comment on paint issues and transmissiion issues like other owners are experiencing, but I can tell you I'm disappointed in the lack of information and updates you give customers who have ordered a bike. All I hear from my dealer is "We're hoping it will be here around spring." That comment tells me two things: First, your manufacturing process needs overhauling and you didn't prepare well enough for the number of orders you received. Second, you don't communicate clearly with your dealers and you provide little information when you do. I'm not expecting a daily update, but it would be nice to know where in the order/manufacturing process my bike falls.
When I bought a German car I was able to track its assembly in Germany, track it getting loaded on the boat, track the boat to New York, and track it from NY to Chicago! The best I can do with Polaris is use goggle maps to see where the factory is, which is thousands of miles closer than Germany!
Thank you