I might be a little far away but,

Cyclespot, Takapuna Auckland

Two days to carry out 5000 mile service and fit two new tyres. No apology. Distance to dealer for me, 300 miles.
At that time they were the only dealer in New Zealand. Former HD dealer in Wellington and now Victory and Indian dealers, Wellington Motorcycles carried out 10000 mile service and warranty jobs in 3 hours 15 minutes and are just 100 miles from home.
Alpal

 

I might be a little far away but,

Cyclespot, Takapuna Auckland

Two days to carry out 5000 mile service and fit two new tyres. No apology. Distance to dealer for me, 300 miles.
At that time they were the only dealer in New Zealand. Former HD dealer in Wellington and now Victory and Indian dealers, Wellington Motorcycles carried out 10000 mile service and warranty jobs in 3 hours 15 minutes and are just 100 miles from home.
Alpal

 

Ride Now Ocala, FL .. Before say the complaint will point out the Sales Staff and Service have been Great .. Got Parts Needed and Service Done Very Quickly .. My Complaint is the Excess they charge is Fee's when purchase the Bike .. Won't get into all the details but if was buying a readily in stock model would have walked away but being a 1st Run Scout and people standing in line wanting it .. They took full advantage of it .. Simply Put Bikes MSRP is $11,299.00 Cost a little over $13,000.00 Out The Door .. Should have been around 12,200-300 and they still would have made money .. In Case wondering there were absolutely No Accessories for it at this time .. This is a Just a Bone Stock Scout .. Other than that they are a pretty good dealer overall ..

 

Sounds like Harley back in the 90s.

Hopefully no more entries here.

 

When I had my Dealer do the 10,000 miles service on my Chieftain, they said would be done in 2 hours, I had to wait around 2 hours and 45 minutes and then had to drink water since no soda machine. Terrible, just terrible
[emoji3]


>---------> >---------> >--------->

Live Free - Ride Hard - Die Well

 

When I had my Dealer do the 10,000 miles service on my Chieftain, they said would be done in 2 hours, I had to wait around 2 hours and 45 minutes and then had to drink water since no soda machine. Terrible, just terrible
[emoji3]


>---------> >---------> >--------->

Live Free - Ride Hard - Die Well

Poor soul, however have you dealt with this travesty in the time since. Did you at least retain counsel and get an order for them to pay for therapy to help possibly make you whole again. I can't imagine the sleepless nights and bouts of depression that must follow an incident such as you described.

 

I don't like this idea at all.
Why be so negative.
How about we list dealerships that did a great job?

Response from Hink: we did. See link in intro post.

 

I don't like this idea at all.
Why be so negative.
How about we list dealerships that did a great job?

maybe, just maybe the offended dealer will start cracking the proverbial whip here. I listed the better ones I have been to. I see this as a very positive thread. Would you not want a heads up on a dealer that has not been so 'good' with others

 

Indian of Albuquerque. Total owners that never sat on a bike until their franchise got approved. Run by the book. During the t-shirt exchange they stopped the short line and announced that the 100th t-shirt was exchanged and it was over. They said they would give a 10% off coupon to those in line............3 other people...........and then thats it. Doc fees. $5 a sticker.......thats free from Lakeland FL and Peoria AZ stores..........and just a sterile, quiet, funeral home setting. But a captive audience as the only dealer in the state.

Best dealers? To me its Lakeland FL and Peoria AZ. Which is a Ride Now store like Ocala FL and wonder how or why those two are different. Gregory Polaris - Indian in AR is hands down what a dealer should be. Always a stop going thru Arkansas back and forth between homes.

 

If you want to sit around the Kumbuya campfire to speak of pretty flowers...the weeds will grow eventually and need to be picked.

 

THE OLD PAINT WARRANTY

TOTAL BS

 

Dealer goes good .. you might tell a few . You feel like they did you wrong you tell hundreds... and . .the customer ain't always right

 

Mate, you sadly no not understand what myself and Joker are saying. This dealer in Auckland had NINE, yes 9 franchises and tried to fix them all. They can't do it. Would you honestly accept a dealer taking two whole days to do a five thousand miles service which is a check only service and fit two New tyres?

Be honest,.......

 

Another update still fighting with Daytona indian and ridenow powersports to refund the $699 for the paint protection seems last time i called there this weeks manager said the finance guy did it to a few people that week. Now time to call Daytona police and file charges

 

Another update still fighting with Daytona indian and ridenow powersports to refund the $699 for the paint protection seems last time i called there this weeks manager said the finance guy did it to a few people that week. Now time to call Daytona police and file fraud charges View attachment 208993

You will get nowhere with a police visit as this is a civil argument. Being out of state does not help either. I'm looking at this from both sides. There are a few dealers that ship/sell out of state with no hassles whatsoever. Gregory Polaris in N Little Rock Arkansas is a dealer that will never F you over. Stop by sometime and see why.

 

Might be interesting (and effective) to post unsatisfactory experiences at a dealership. Just the facts - no name calling, false claims, etc. Let's try to make it a fair thread to help others trying to decide on dealerships, and, to help dealerships to promote fair, honest business practices, and to be responsive to the Indian Motorcycle community.

Your comments?

A good dealership today may not be a good dealership tomorrow. Perception also dictates experience. For example, it upsets me that Lonestar never washes bikes after service. Minor complaint compared to the rest of the experience while others may see this as a deal breaker.

If we could come up with a rating system per category, perhaps a scale of 1 to 5, or a check mark rating system for each category, this would enable dealer comparison.

 

Final update the manager of finance called me and the payment has been sent for a refund finally. I still wouldn't buy a harley

 

I have a good credit rating and substantial amount of funds in the bank. Now with that said, I purchased my new bike on Feb. 4th 2017, at the new Indian dealership in Denton Texas which during my purchase I ask for the loan information immediately, they told me that the bank would send all of my loan payment information as to where/how I would/could make my monthly payments etc before the first payment would even be due. Well, I had to go back to the dealership after that initial purchase date twice later in February and once more on March 4th to keep resigning most of the loan/contract paperwork because their in-house finance group couldn't crunch the numbers correctly for the (creditor) bank and now a month has past already. I was OK with this, and I do understand everyone makes mistakes however, during the last (3rd) return visit I requested that I did not receive any proof of my extended warranty nor for the six prepaid full service intervals (including the oil cooler I purchased as well a month ago) . Now of course, I also requested a full new copy of the accepted loan/contract documents I had signed as well as the other warranty/service document items.
As of last Thursday, March 16th the dealership called and left me a voice mail on my cell phone, stating that all the correct paper work was ready for me to pick-up but I needed to call an eight hundred number that they so kindly provided with the information that due to the fact that I had already missed my first payment....... When I called the number it was the number to a collections department for the bank where my new loan was to be (i had to hold my breath for a moment), I immediately explained the problem with the dealership I was having, then asked when was the payment due and how much was the monthly payment to be (which I already knew). They responded that the first payment was due on the 6th, (with a 10-day grace period before being considered late) of March and then each month afterwards but they didn't even know what the monthly payment amount was suppose to be for me to pay...... BINGO!
I said that's because the damn dealership never turn in the paperwork to you after the bank approved my credit back on the 4th of February nor since then did they communicated that this was going to effect (me) the buyer and/or the payment date(s) as well. After reviewing their information, the bank immediately agreed to not charge me for any late fees and was also very adamant that it wouldn't be reported to the credit agencies either.
Now, I also noticed that every time I go to the dealer in Denton that there isn't any one there for the service department, I don't want six different people (somebody new) working on my new bike every time I bring it in for regular servicing... I could go on with even more stuff related to this situation but why continue on the rant, the damage is already done as far as I'm concerned, and I have also decided that all my service and/or modification work that needs to be done while under warranty was going to be done at; Lone Star Indian (located in Garland TX) who is the most reputable dealership in the Dallas/Ft. Worth area. The service manager at Lone Star Indian is also an IMRG (Indian Motorcycle Riders Group) member.

 

I always feel Lonestar does a good job, though reputation is perception. Fort Worth also does a good job. On the other hand, I have no idea what being an IMRG member has anything to do with quality service. Confused over that comment. Furthermore, the old service manager is an IMRG member, but did not know the new service manager is an IMRG member.

 

Moral to that story ? Indian corporate allows this to go on. Until they tighten up on dealer activities and actually start monitoring a few things, this will always be the same. Until the place fails which will come in time.If your credit is good............like a 725 plus beacon score, you should be in and out of finance within 2 hours tops. There is something else here thats not being told............maybe not to you. If you are resigning contracts, this means someone somewhere is not buying your loan. Or the numbers are out of skew for what you were approved for. Its either one.

 

Currently my credit score is 790+ besides, They told me up front whom the loan was going to be from, the interest rate and what the monthly payments were going to be. None of that has changed, nor the bottom line cost to me. It was all due to their math being off every time. The third time I had to go back to resign the loan documents was because of a difference of being off only one cent...... I'm not complaining about the bike or the cost. And the loan is from who (the bank) it was suppose to be from....just saying the lack of their experience was daunting on me and my intentions of doing any further business with this particular dealer.

 

Fort Collins Motorsports in Colorado. Took my Dark Horse in for 5,000 mile service, tire change, air shock install, lowering kit. Got the quote and it had 6.5 hours labor included. Seemed a little long but I decided to go ahead with the work trying to support my dealership. Got the call my bike was done in 5 hours. When I got there to pick it up the labor charge was for 7.5 hours. I asked why the discrepancy since it actually took 5 hours, the quote was for 6.5 and the bill was for 7.5. The answer: we charge standard labor hours for each job. Never heard of billing for labor you did not use. questioned the manager as to why I had to pay for 2.5 labor hours he did not expend and his answer was because that is the way we do it. Did not budge at all. Needless to say my support for the dealer is heading in a different direction. Nothing wrong with the work but the dishonest practice of charging for labor you did not incur is a no no in my book. Why even give me a quote for labor if you are going to charge by what Indian says in their book regardless of how long it took. Just saying.

 

Cars, trucks, motorcycles- all use the flat rate labor book. This is norm in the industry. It is how the service technicians get paid. If the book calls for 2 hours, and they get done in 1.5, they are ahead and can take another job. If, however, it takes more than 2 hours, the service technician loses - he doesn't get more money, and the dealership doesn't get more money. Where the dealership screwed up was the notification at 5 hours. They should have called at 7.5 or 8 hours regardless of the fact the bike was done at 5 hours. It's perception, and totally understandable why anyone would question 7.5 hours when the bike was done at 5. Flat rate labor book is universally used. It's the system.

 

Flat rate rules. Remember HD recalls that paid 1.3 hrs to the techs for replacing rear brake fluid ( DOT 3 to DOT 4 back in the 70's ) and some got it down to about 15 minutes tops. Stilll get paid.

But what we have here is inconsistencies. Some dealers charge much much less and probably do the same. Others cannot tell you what they do. Some just change oil. Its a mixed bag and who's fault is it? Corporate. Plain and simple................to let these jokers get away with anything and never offer a fixed rate list of things to do. Thats it in a nutshell.Now am talking the 500 mile issue.

You had extra work done. The writer or service manager should have explained it to you exactly what you were charged for

 

I agree with uscjs about the Lone Star dealership in Garland TX, I'm not familiar with the Ft Worth dealership. Unfortunately as for some of these other dealerships, it sounds like they may speak with a forked tongue.......

 

Please read this entire post if you choose to respond!

I bought my New 2017 Indian Springfield in Indian Red back on December 23, 2016 at Cosmo's Indian Motorcycle of Trevose, PA. When I purchased my bike that day it was pretty well dressed up with most but not all of Factory Accessories Installed. I wrote a check in the amount of $24,631.45 Out the door. I have since added a few more accessories I did not know were available at that time. Pretty much every routine service on the bike while in their shop I was not treated as one would expect to be as a Customer at a new dealership! Mis-quoted work completion dates, times, and lack of their ability to keep me in the loop were common place. So much so that after the second trip to the dealer I reached out to the Gen. Mgr. expressing my dis-taste w/ the treatment in a professional matter and he basically said he'd check into it and called me back; another "empty promise" as this "Professional" gentleman never returned my call! After contacting Corporate to know real avail and the Better Business Bureau in my region, as well as, The PA State Attorney Generals Office, Bureau of Consumer Protection, I got some results but also told not to come back to the dealer and was kicked out of the IMRG Delaware Valley Chapter as Secretary a position I did a lot of free behind the scenes work for based on a lie fabricated by an individual employee who got two other officers that I know of to co-oberate. Below are copied and pasted complaints to authenticate my claims from actual reports I filed!

Copied and Pasted Email I received back from Corporate Customer Service:

Douglas,

I spoke with Jimmy, he seemed very rude. I requested for the replacement of the headlight bessel and refund. He was abrupt and stated he will need to speak to his boss. I gave him the case number so he can call back to update us.

Thank You, Stefanie

Sincerely,

Stefanie S.
Polaris Industries
Customer Service
800-POLARIS(765-2747)

************** DO NOT REPLY ****************** Reply mail to this address is not received. *******************************

CONFIDENTIAL: The information contained in this email communication is confidential information intended only for the use of the addressee. Unauthorized use, disclosure or copying of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return email and destroy all copies of this communication, including all attachments.

Complaint to BBB and State Attorney General's Office:

On or about Friday, 5/28/17 I was in the dealership on unrelated business and spoke with Jimmy P., Service Manager, regarding the installation of an Aftermarket Bluetooth Streaming Device (Sound System) on my New Indian Springfield. After showing him the kit and all related parts, and discussing with him the exact nature of the wiring fit and finish I expected I asked him if he could do the job. He told me he could then I asked him how much would the install run in Labor. He thought about it a bit and then verbally quoted me a price of $200.00. I then asked him how soon he could do it. He told me the following Tuesday. I arrived for my apt. that day and was turned away as he had taken other work and he rescheduled me for the following Thursday, 5/4/2017 and ensured me he would allow (3) hours on the morning schedule where he and he alone could do the install, I insisted on this as I wanted no one else to touch the bike for this job. I arrived on the morning of my scheduled appt. on time and found that several bikes had to be moved out of the service bay to allow mine to get in which took approx. 1/2 hr. to 40 mins until I could bring mine in. Work commenced on my project and I was called in and out from the showroom for initial questions then I settled in to a magazine in the waiting area to relax. On a third trip in to the service bays, two other "walk in" customers came in needing work done, my bike's work was set aside to accommodate this folks and I was told by Jimmy that the front brackets that came with my kit will not fit as they were too small. He offers little to no help with assisting me to find an area supplier that I could run and get 1-1/4" clamps from and I went out into the showroom and google searched on my phone 6 places until I eventually found one in Williamstown, NJ. that'd what I needed. I contracted an Uber ride home out of my on pocket to get my truck to make the trip to Williamstown to get the parts. When I was 6-7/8's (1hr) of the way there I received a call from Jimmy P. called my cellular and said he'd tried to reach me several times that the clamps had worked after all and he had to, "bend them a little". I replied, "Jimmy I really don't want bent clamps on my new bike, I'd rather just get the new one's I'm almost there". He said, "Doug they work, they look good, turn around". I complied and when I returned to the Dealer and went into the service bay I found another "new" employee working on my bike. As i approached and jimmy walked over I asked the kid right infant of him if he'd ever installed a radio system on a bike to which he replied, "No." Jimmy added that he was merely assisting hime. It appeared to me at this point work on my bike was being rushed. When it was all said and done, and I was cleaning the finger prints off the bike I noticed the Chrome Headlight Bezel was scratched and pointed it out to Jimmy. He stated that he had not inspected the bike when it came in.Some conversation ensued and I understood them to be ordering a replacement bezel. When I looked at the front speaker brackets and touched the speakers the were loose and moving on the bars and when I questioned Jimmy about this he stated, "We can always add new clamps, I just wanted to get you going with a radio". When I got the bike back to my house I noticed that the fit and finish of the wiring runs which are exposed weren't even a close facsimile to what he and I discussed originally and I was ensured would take place. Later, When I got the Invoice for my install there was an exorbitant charge on there for a Replacement Bezel and a heated exchange ensued between Jimmy and I wherein I demanded it be removed from the invoice to which he complied. Then when I returned after dropping the bike off at my house to retrieve my spare key to my truck which had inadvertently gotten the keys locked in it and got the adjusted invoice and went to pay at the Check out counter, I found and additional $88.00 was billed as Labor Charges on the Invoice over and above what I was verbally quoted originally, which infuriated me. At my wits end I paid and left the store after having spent (8) eight hours there for a (2) two - (3) three hour install and this is what I got: I had damage done to my bike that no one wants to claim responsibility for, a sub-standard installation of my system which I now have to have re-done, out-of-pocket expenses relating to the "wild-goose-chase" for parts I didn't need, and probably scratches in my handle bars due to no gasket being used to install the "altered" clamps, and Price Gouged as it relates to the initial quote for Labor directly pointing to a case of deceptive business practices that i do NOT tolerate as a consumer anywhere particularly in an Establishment where i have spent upwards of $30,000.00 to date. All of these and more leave me in a state of utter disgust and infuriation, so much so I can not even interact with these folks. The representative form corporate sent me an update email wherein she herself states," Jimmy seemed quite rude and abrupt" among other things. I feel this type of treatment of my patronage is insulting and serves no legitimate purpose! Respectfully Submitted, Douglas P. Duncan

As a result of my forebodings and I can only assume upon the dealer being contacted by these entities on my behalf, all of a sudden the dealer contacts me via phone. (So they actually did know my phone number) Their resolution is as follows: We are going to refund the entire amount you paid for your radio install (But we're not going to work on it further to remedy the issues you have with it as it relates to fit and finish). We're going to order you a replacement Chrome Headlight Nacelle because of yours being scratched and will install if you'd like. (or will give you the part in a box). We're Ordering you a New Set of Chrome Handlebars in case yours are scratched because the tech didn't properly install your speaker clamps (but we will NOT reinstall or mount speakers to them) We The other Warranty Issue Part will Be Covered but the Second one will NOT be as per corporate (two unrelated issues I had all ready waited too long to be dealt with). And going forward we would prefer NOT to Service Your Bike in Our Shop since we cannot meet your standards of service. Which I feel are minimum based on the criteria one would normally expect from a allegedly and self-advertised "Premier Philadelphia Area Dealer", "oh and BTW The other officers in the IMRG don't like the way you talk, therefor we no longer want you to be Secretary of the IMRG". These SOB's are ALL SMILES when your forking over CASH in their establishment, and your best friends right up until your tired of being mis-treated and given the run-around for too long; then Out comes the Proverbial Jug of "Sour Grapes"! Totally laughable!!! I had all ready made arrangements with another Indian Owner in my area that's right I said OWNER not Manager that has the time to Call folks, Back, and he is more than Happy to accept my patronage. All I purchased was a T-shirt and small Chrome Tail Light Trim totaling about $35.00 give or take, from this other Gentleman and he literally treats me like a Visiting Foreign Dignitary when I visit his shop every time. A far sight better than getting treated like a second class citizen in a shop where i had spent upwards of $30,000.00. Just shows there's good and bad in everything and some folks know how important a positive ownership experience is and others don't. If this Forum ever presents a Trophy Cup to the "ALL-TIME MOST SHAMEFUL DEALER", rated by indianmotorcycles.net's Forum. I would definitely like to be Nominated to be The Pissed-Off Former Customer to Hand Deliver the ***** to The Most Deserving Shit-Show of a Dealer on The East Coast, Cosmos Indian Motorcycle / 3153 Lincoln Highway / Feasterville-Trevose, PA. 19053 / (215) 245-0200. If you ever stop in and see'um, be sure and tell'm Doug Duncan said Hello!

 

Please read this entire post if you choose to respond!

I bought my New 2017 Indian Springfield in Indian Red back on December 23, 2016 at Cosmo's Indian Motorcycle of Trevose, PA. When I purchased my bike that day it was pretty well dressed up with most but not all of Factory Accessories Installed. I wrote a check in the amount of $24,631.45 Out the door. I have since added a few more accessories I did not know were available at that time. Pretty much every routine service on the bike while in their shop I was not treated as one would expect to be as a Customer at a new dealership! Mis-quoted work completion dates, times, and lack of their ability to keep me in the loop were common place. So much so that after the second trip to the dealer I reached out to the Gen. Mgr. expressing my dis-taste w/ the treatment in a professional matter and he basically said he'd check into it and called me back; another "empty promise" as this "Professional" gentleman never returned my call! After contacting Corporate to know real avail and the Better Business Bureau in my region, as well as, The PA State Attorney Generals Office, Bureau of Consumer Protection, I got some results but also told not to come back to the dealer and was kicked out of the IMRG Delaware Valley Chapter as Secretary a position I did a lot of free behind the scenes work for based on a lie fabricated by an individual employee who got two other officers that I know of to co-oberate. Below are copied and pasted complaints to authenticate my claims from actual reports I filed!

Copied and Pasted Email I received back from Corporate Customer Service:

Douglas,

I spoke with Jimmy, he seemed very rude. I requested for the replacement of the headlight bessel and refund. He was abrupt and stated he will need to speak to his boss. I gave him the case number so he can call back to update us.

Thank You, Stefanie

Sincerely,

Stefanie S.
Polaris Industries
Customer Service
800-POLARIS(765-2747)

************** DO NOT REPLY ****************** Reply mail to this address is not received. *******************************

CONFIDENTIAL: The information contained in this email communication is confidential information intended only for the use of the addressee. Unauthorized use, disclosure or copying of this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return email and destroy all copies of this communication, including all attachments.

Complaint to BBB and State Attorney General's Office:

On or about Friday, 5/28/17 I was in the dealership on unrelated business and spoke with Jimmy P., Service Manager, regarding the installation of an Aftermarket Bluetooth Streaming Device (Sound System) on my New Indian Springfield. After showing him the kit and all related parts, and discussing with him the exact nature of the wiring fit and finish I expected I asked him if he could do the job. He told me he could then I asked him how much would the install run in Labor. He thought about it a bit and then verbally quoted me a price of $200.00. I then asked him how soon he could do it. He told me the following Tuesday. I arrived for my apt. that day and was turned away as he had taken other work and he rescheduled me for the following Thursday, 5/4/2017 and ensured me he would allow (3) hours on the morning schedule where he and he alone could do the install, I insisted on this as I wanted no one else to touch the bike for this job. I arrived on the morning of my scheduled appt. on time and found that several bikes had to be moved out of the service bay to allow mine to get in which took approx. 1/2 hr. to 40 mins until I could bring mine in. Work commenced on my project and I was called in and out from the showroom for initial questions then I settled in to a magazine in the waiting area to relax. On a third trip in to the service bays, two other "walk in" customers came in needing work done, my bike's work was set aside to accommodate this folks and I was told by Jimmy that the front brackets that came with my kit will not fit as they were too small. He offers little to no help with assisting me to find an area supplier that I could run and get 1-1/4" clamps from and I went out into the showroom and google searched on my phone 6 places until I eventually found one in Williamstown, NJ. that'd what I needed. I contracted an Uber ride home out of my on pocket to get my truck to make the trip to Williamstown to get the parts. When I was 6-7/8's (1hr) of the way there I received a call from Jimmy P. called my cellular and said he'd tried to reach me several times that the clamps had worked after all and he had to, "bend them a little". I replied, "Jimmy I really don't want bent clamps on my new bike, I'd rather just get the new one's I'm almost there". He said, "Doug they work, they look good, turn around". I complied and when I returned to the Dealer and went into the service bay I found another "new" employee working on my bike. As i approached and jimmy walked over I asked the kid right infant of him if he'd ever installed a radio system on a bike to which he replied, "No." Jimmy added that he was merely assisting hime. It appeared to me at this point work on my bike was being rushed. When it was all said and done, and I was cleaning the finger prints off the bike I noticed the Chrome Headlight Bezel was scratched and pointed it out to Jimmy. He stated that he had not inspected the bike when it came in.Some conversation ensued and I understood them to be ordering a replacement bezel. When I looked at the front speaker brackets and touched the speakers the were loose and moving on the bars and when I questioned Jimmy about this he stated, "We can always add new clamps, I just wanted to get you going with a radio". When I got the bike back to my house I noticed that the fit and finish of the wiring runs which are exposed weren't even a close facsimile to what he and I discussed originally and I was ensured would take place. Later, When I got the Invoice for my install there was an exorbitant charge on there for a Replacement Bezel and a heated exchange ensued between Jimmy and I wherein I demanded it be removed from the invoice to which he complied. Then when I returned after dropping the bike off at my house to retrieve my spare key to my truck which had inadvertently gotten the keys locked in it and got the adjusted invoice and went to pay at the Check out counter, I found and additional $88.00 was billed as Labor Charges on the Invoice over and above what I was verbally quoted originally, which infuriated me. At my wits end I paid and left the store after having spent (8) eight hours there for a (2) two - (3) three hour install and this is what I got: I had damage done to my bike that no one wants to claim responsibility for, a sub-standard installation of my system which I now have to have re-done, out-of-pocket expenses relating to the "wild-goose-chase" for parts I didn't need, and probably scratches in my handle bars due to no gasket being used to install the "altered" clamps, and Price Gouged as it relates to the initial quote for Labor directly pointing to a case of deceptive business practices that i do NOT tolerate as a consumer anywhere particularly in an Establishment where i have spent upwards of $30,000.00 to date. All of these and more leave me in a state of utter disgust and infuriation, so much so I can not even interact with these folks. The representative form corporate sent me an update email wherein she herself states," Jimmy seemed quite rude and abrupt" among other things. I feel this type of treatment of my patronage is insulting and serves no legitimate purpose! Respectfully Submitted, Douglas P. Duncan

As a result of my forebodings and I can only assume upon the dealer being contacted by these entities on my behalf, all of a sudden the dealer contacts me via phone. (So they actually did know my phone number) Their resolution is as follows: We are going to refund the entire amount you paid for your radio install (But we're not going to work on it further to remedy the issues you have with it as it relates to fit and finish). We're going to order you a replacement Chrome Headlight Nacelle because of yours being scratched and will install if you'd like. (or will give you the part in a box). We're Ordering you a New Set of Chrome Handlebars in case yours are scratched because the tech didn't properly install your speaker clamps (but we will NOT reinstall or mount speakers to them) We The other Warranty Issue Part will Be Covered but the Second one will NOT be as per corporate (two unrelated issues I had all ready waited too long to be dealt with). And going forward we would prefer NOT to Service Your Bike in Our Shop since we cannot meet your standards of service. Which I feel are minimum based on the criteria one would normally expect from a allegedly and self-advertised "Premier Philadelphia Area Dealer", "oh and BTW The other officers in the IMRG don't like the way you talk, therefor we no longer want you to be Secretary of the IMRG". These SOB's are ALL SMILES when your forking over CASH in their establishment, and your best friends right up until your tired of being mis-treated and given the run-around for too long; then Out comes the Proverbial Jug of "Sour Grapes"! Totally laughable!!! I had all ready made arrangements with another Indian Owner in my area that's right I said OWNER not Manager that has the time to Call folks, Back, and he is more than Happy to accept my patronage. All I purchased was a T-shirt and small Chrome Tail Light Trim totaling about $35.00 give or take, from this other Gentleman and he literally treats me like a Visiting Foreign Dignitary when I visit his shop every time. A far sight better than getting treated like a second class citizen in a shop where i had spent upwards of $30,000.00. Just shows there's good and bad in everything and some folks know how important a positive ownership experience is and others don't. If this Forum ever presents a Trophy Cup to the "ALL-TIME MOST SHAMEFUL DEALER", rated by indianmotorcycles.net's Forum. I would definitely like to be Nominated to be The Pissed-Off Former Customer to Hand Deliver the ***** to The Most Deserving Shit-Show of a Dealer on The East Coast, Cosmos Indian Motorcycle / 3153 Lincoln Highway / Feasterville-Trevose, PA. 19053 / (215) 245-0200. If you ever stop in and see'um, be sure and tell'm Doug Duncan said Hello!

UPDATE: When I referred to the service "Being Rushed" I specifically meant I got the impression they slapped it back together in a hurry! When it was done I put my hand on the gas tank and it wobbled way more than usual. Yesterday, 5/21/17, while on a 1,000+ Bike Group Ride I noticed the gas tank hopping up and down about an eighth of an inch and a loud rattle each time it moved. upon getting home I discovered the front allen head screw that goes through the chrome Speedometer Cluster, Tank, and into the frame was only started and not even screwed in. Approx. 1 inch of exposed threads showing and possibly cross-threaded. This Service Director, Jimmy P. at Cosmos Indian in Feasterville-Trevose, PA is a complete and utter "Butcher" and has NO business working on these caliber of motorcycles let alone being the Service Director, he has absolutely no sense of Attention to Detail in Mechanics. At this point I have consulted an Attorney and we are awaiting a response from Indian Corporate, prior to filing suit.

 

As confirmed by the copy/paste from Iron Pony below: back when Polaris first started producing motorcycles they and thier dealership network did a lot of the same things to their customer base as mentioned in this thread. This was before the ease of access to sites like this one so was available so people who got caught up in the Polaris nightmare had no choice but to suffer losses and move on. It took 18 years for it all to catch up to Polaris and for them to finally realise they ran out of gullible customers for thier Victory motorcycle line and they had to close the line because of no sales. It will be interesting to see how long it takes this time for the same outcome to take place if things dont change.
Here is that quote from the Iron Pony:
""The 1999 and 2000 Victory models experienced serious transmission problems, even with bikes with considerably less than 10,000 miles. This has been corrected with minor revisions in 2001 and a complete redesign in 2002. But, according to Wikipedia, Polaris was aware of the problem with the false neutral transmission from the beginning, and yet – Polaris did not correct the transmissions in the 1999 and 2000 models and to date has not supported the owners of those bikes by replacing an apparently faulty design."""

 

I'm not so sure to jump to that conclusion. I've seen the dealership I got mine from change hands twice and management 3 times. Each time getting worse. So if Polaris doesn't care why should the dealers is what I'm beginning to see. There are some good dealers that go way beyond the average that will keep Indian alive. But I'm not soo sure Polaris will have a thing to do in helping. Just look at the so called new models. Paint changes with minor fender work that many complained about. The fender work suggests they are listening but time will tell.

 

My complaint is with 2 employees of the Indian dealer I bought my skoot from. When I first informed service manager #1 ( from here on they are "circus manager) of the warped rotors, he went into his computer and supposedly filed a warrantee claim. Thus followed a 3 week period where I got " still waiting on a response", "I'll resubmit the claim", then "I'll order the rotors and I'll call you when they come in" to me stopping by one day after not hearing from him, and him saying "they are coming from California be in next Friday".

So I stopped by the Saturday after they were supposed to be there, and not only were there no rotors but he was not employed there anymore! Got the new circus manager to go into the puter, he found no record of a warrantee claim! So when C/M#1 was "supposedly" entering a warrantee claim (as I was standing on the other side of the counter), he prolly hit "delete" rather than "enter"! Any ways the C/M #2 which was just taking over tried his best (with absolutely no experience) to submit a new claim. Which was rejected by Polaris. Not his fault as he was at the beginning of a very steep learning curve.

I called Polaris and spoke to a warrantee tech and found out that C/M#2 had not followed proper protocol in submitting the claim, told me the proper procedure which I relayed to the new C/M. Being a C/M myself years ago I knew of Kawasaki's policies on warrantee work/authorization so the claim would have to be resubmitted properly.

The C/M wanted pics of the rotors to show that they were not worn excessively, I sent the pics to him along with a reminder of the info the Polaris rep told me of the proper protocol. And I waited again. I emailed the C/M inquiring of the status and his response was a short "haven't heard back yet", which guess what, I have heard b4!!! That response got my attention as you know sometimes you get that feeling of being B/S'ed. I emailed him back asking for the date of which he resubmitted the claim and I explained that if I have that date I will know if Polaris is dragging their feet (or without saying to him YOU are B/Sing me!). His response was I'll search for the claim and re-submit again. Oh gosh, big mistake on his part.

So I called Polaris and found that NO CLAIM had been submitted by him. Ya know, I know how things happen. Busy busy busy not able to get things done, not caring, whatever. Admit you fell short, apologize and get your act in gear. BUT DON'T friggin lie to me. DON'T!

So I emailed him of my findings, told him that I would have understood if he had just told me he hadn't submitted the claim and would get on it asap. But in choosing to lie (and thinking I am ignorant/naïve to believe him) my trust in him and his word went down the toilet, so next thing is to call the owner of the dealership and explain the situation. The owner was sympathetic, said he would speak to the C/M.

A little after their closing time I get a call from the C/M in which he berated me, cussed me out, was verbally abusive and stated he would do what he could to make ME pay for the rotors. He was PISSED that I had spoke to the owner and I explained that his actions (really his lack of actions) necessitated going to the top. He kept going on and on and I had to hang up on him. And guess what, when I checked my emails later there was an email from him showing that he FINALLY initiated the proper warrantee procedure. Next day I had to make another call to the owner and explain of the content, rudeness, disrespect and complete lack of professionalism of his employee's call to me. He was not happy.

And in 3 days the C/M emailed me the new rotors were in.

YA KNOW, I have learned that it is AWLAYS better to tell the truth rather than lie, even if the truth hurts and maybe even shows a character defect or shortcoming in/with me. I have learned that making amends has some very positive and profound benefits for both me and the person I have may wronged. BUT that is me, and when I had the rotors replaced the C/M acted as if nothing ever happened. No "hey sorry man I was outa place" or anything, his ego would not allow that. And I said nothing to him, I kept my ego out of it.

I hope that MAYBE he has some kinda epiphany, a realization of what happened and how he handled himself, and treats others better.

RACNRAY

 

My complaint is with 2 employees of the Indian dealer I bought my skoot from. When I first informed service manager #1 ( from here on they are "circus manager) of the warped rotors, he went into his computer and supposedly filed a warrantee claim. Thus followed a 3 week period where I got " still waiting on a response", "I'll resubmit the claim", then "I'll order the rotors and I'll call you when they come in" to me stopping by one day after not hearing from him, and him saying "they are coming from California be in next Friday".

So I stopped by the Saturday after they were supposed to be there, and not only were there no rotors but he was not employed there anymore! Got the new circus manager to go into the puter, he found no record of a warrantee claim! So when C/M#1 was "supposedly" entering a warrantee claim (as I was standing on the other side of the counter), he prolly hit "delete" rather than "enter"! Any ways the C/M #2 which was just taking over tried his best (with absolutely no experience) to submit a new claim. Which was rejected by Polaris. Not his fault as he was at the beginning of a very steep learning curve.

I called Polaris and spoke to a warrantee tech and found out that C/M#2 had not followed proper protocol in submitting the claim, told me the proper procedure which I relayed to the new C/M. Being a C/M myself years ago I knew of Kawasaki's policies on warrantee work/authorization so the claim would have to be resubmitted properly.

The C/M wanted pics of the rotors to show that they were not worn excessively, I sent the pics to him along with a reminder of the info the Polaris rep told me of the proper protocol. And I waited again. I emailed the C/M inquiring of the status and his response was a short "haven't heard back yet", which guess what, I have heard b4!!! That response got my attention as you know sometimes you get that feeling of being B/S'ed. I emailed him back asking for the date of which he resubmitted the claim and I explained that if I have that date I will know if Polaris is dragging their feet (or without saying to him YOU are B/Sing me!). His response was I'll search for the claim and re-submit again. Oh gosh, big mistake on his part.

So I called Polaris and found that NO CLAIM had been submitted by him. Ya know, I know how things happen. Busy busy busy not able to get things done, not caring, whatever. Admit you fell short, apologize and get your act in gear. BUT DON'T friggin lie to me. DON'T!

So I emailed him of my findings, told him that I would have understood if he had just told me he hadn't submitted the claim and would get on it asap. But in choosing to lie (and thinking I am ignorant/naïve to believe him) my trust in him and his word went down the toilet, so next thing is to call the owner of the dealership and explain the situation. The owner was sympathetic, said he would speak to the C/M.

A little after their closing time I get a call from the C/M in which he berated me, cussed me out, was verbally abusive and stated he would do what he could to make ME pay for the rotors. He was PISSED that I had spoke to the owner and I explained that his actions (really his lack of actions) necessitated going to the top. He kept going on and on and I had to hang up on him. And guess what, when I checked my emails later there was an email from him showing that he FINALLY initiated the proper warrantee procedure. Next day I had to make another call to the owner and explain of the content, rudeness, disrespect and complete lack of professionalism of his employee's call to me. He was not happy.

And in 3 days the C/M emailed me the new rotors were in.

YA KNOW, I have learned that it is AWLAYS better to tell the truth rather than lie, even if the truth hurts and maybe even shows a character defect or shortcoming in/with me. I have learned that making amends has some very positive and profound benefits for both me and the person I have may wronged. BUT that is me, and when I had the rotors replaced the C/M acted as if nothing ever happened. No "hey sorry man I was outa place" or anything, his ego would not allow that. And I said nothing to him, I kept my ego out of it.

I hope that MAYBE he has some kinda epiphany, a realization of what happened and how he handled himself, and treats others better.

RACNRAY

I can deal with inexperience, ignorance, and even to some extent, incompetence. I can't deal with liars.

 

Just out of curiosity, what dealer is this?

My complaint is with 2 employees of the Indian dealer I bought my skoot from. When I first informed service manager #1 ( from here on they are "circus manager) of the warped rotors, he went into his computer and supposedly filed a warrantee claim. Thus followed a 3 week period where I got " still waiting on a response", "I'll resubmit the claim", then "I'll order the rotors and I'll call you when they come in" to me stopping by one day after not hearing from him, and him saying "they are coming from California be in next Friday".

So I stopped by the Saturday after they were supposed to be there, and not only were there no rotors but he was not employed there anymore! Got the new circus manager to go into the puter, he found no record of a warrantee claim! So when C/M#1 was "supposedly" entering a warrantee claim (as I was standing on the other side of the counter), he prolly hit "delete" rather than "enter"! Any ways the C/M #2 which was just taking over tried his best (with absolutely no experience) to submit a new claim. Which was rejected by Polaris. Not his fault as he was at the beginning of a very steep learning curve.

I called Polaris and spoke to a warrantee tech and found out that C/M#2 had not followed proper protocol in submitting the claim, told me the proper procedure which I relayed to the new C/M. Being a C/M myself years ago I knew of Kawasaki's policies on warrantee work/authorization so the claim would have to be resubmitted properly.

The C/M wanted pics of the rotors to show that they were not worn excessively, I sent the pics to him along with a reminder of the info the Polaris rep told me of the proper protocol. And I waited again. I emailed the C/M inquiring of the status and his response was a short "haven't heard back yet", which guess what, I have heard b4!!! That response got my attention as you know sometimes you get that feeling of being B/S'ed. I emailed him back asking for the date of which he resubmitted the claim and I explained that if I have that date I will know if Polaris is dragging their feet (or without saying to him YOU are B/Sing me!). His response was I'll search for the claim and re-submit again. Oh gosh, big mistake on his part.

So I called Polaris and found that NO CLAIM had been submitted by him. Ya know, I know how things happen. Busy busy busy not able to get things done, not caring, whatever. Admit you fell short, apologize and get your act in gear. BUT DON'T friggin lie to me. DON'T!

So I emailed him of my findings, told him that I would have understood if he had just told me he hadn't submitted the claim and would get on it asap. But in choosing to lie (and thinking I am ignorant/naïve to believe him) my trust in him and his word went down the toilet, so next thing is to call the owner of the dealership and explain the situation. The owner was sympathetic, said he would speak to the C/M.

A little after their closing time I get a call from the C/M in which he berated me, cussed me out, was verbally abusive and stated he would do what he could to make ME pay for the rotors. He was PISSED that I had spoke to the owner and I explained that his actions (really his lack of actions) necessitated going to the top. He kept going on and on and I had to hang up on him. And guess what, when I checked my emails later there was an email from him showing that he FINALLY initiated the proper warrantee procedure. Next day I had to make another call to the owner and explain of the content, rudeness, disrespect and complete lack of professionalism of his employee's call to me. He was not happy.

And in 3 days the C/M emailed me the new rotors were in.

YA KNOW, I have learned that it is AWLAYS better to tell the truth rather than lie, even if the truth hurts and maybe even shows a character defect or shortcoming in/with me. I have learned that making amends has some very positive and profound benefits for both me and the person I have may wronged. BUT that is me, and when I had the rotors replaced the C/M acted as if nothing ever happened. No "hey sorry man I was outa place" or anything, his ego would not allow that. And I said nothing to him, I kept my ego out of it.

I hope that MAYBE he has some kinda epiphany, a realization of what happened and how he handled himself, and treats others better.

RACNRAY

 

Was Coral Motorsports, now Indian of Ft. Lauderdale.

 

@RACNRAY you for sure took the high road after the phone call for the C/M .... for that sir I'll tip my hat

 

Twiggs in Hagerstown, Maryland was top notch to me with my purchase and trade in.. Kelby (sales manager) was down to earth and fair and had a great report with him. Keith was good to go as well...

No complaints on my end....keep it up fellas...

This should be posted in the Hall of Fame - not the Wall of Shame. Not fair to Twiggs.