Yep the same folks that fix your Mr. Coffee, but not your heat pump. Another opportunity to check out the long lists of consumer reviews of how they responded in individual cases, it might be worth just a few dollars more than the paper its printed on.I was told the 1st run orders ended in October. Bikes bought after then will have a two year full factory warranty. The so named 1st run are to be covered for 5 yrs. but not the factory warranty. The extended version of coverage is by a 2nd party company called Assurance. They will have a $50. copay per repair and will have approval or rights to decline coverage per incident. Assurance is the same company that administers service plans for appliances, electronics, etc. They have the right to decide whether the repair is covered, not the dealer or manufacturing company. Beware, it is Not the same as a factory warranty.