For those who are still struggling to get their Packtalk Bold and their Iphone 11 to work with Apple Play, I would like to share what worked for me. Pair the Iphone 11 to Ride Command. Pair Packtalk Bold to Iphone 11. Do this by turning the Packtalk Bold on, then hold the phone button down until it flashes red and blue. This means it's in pairing mode. Next pair the Packtalk Bold to Ride command as if you are pairing to a second phone. Do this the same as when you paired to the Iphone 11, except that when it flashes red and blue, double tap the phone pairing button twice. Turn the bike on (if it's not on already), and set it to pairing mode. The Paktalk Bold should pair to the Ride Command. After both the phone and Packtalk are paired to the bike, Apple Play should be working.
Disclaimer: It's possible that I didn't remember the sequence described above accurately. If my description above doesn't work for you, go to Youtube and do a search for how to pair a Packtalk Bold to two phones. The reason I couldn't get my Packtalk Bold to pair to the Ride Command before, was that I was trying to pair it using Bluetooth pairing, and it kept failing. The trick is to pair the Pcktalk Bold to the ride Command as if the Ride Command is a second phone. Hope this helps.