What's frustrating for me is that this is the second or third time that I've had a "Scheduled to Ship" date move back to TBD. I ordered in May and I completely understood that the wait time is around 12-16 weeks. However, my hopes and expectations as a consumer have been built up and then dropped multiple times. When you're checking the order status page regularly and see a timeline, it sucks to see it go back to "to be decided". The fact that it happened twice, moreso. As a first time Indian & Polaris customer it gives me a sour taste & distrust right off the bat.
The coaster was nice, but really? It kind of made things worse. I was thinking I was so close, just around the corner I'd receive a built status. With the implication that they were sorry it was taking so long I was given the free merch, but as I said that kind of built my hopes up of "soon" even more. I think the average consumer would much rather have a better estimation and status updates rather than free surely-overstocked merch.
The coaster was nice, but really? It kind of made things worse. I was thinking I was so close, just around the corner I'd receive a built status. With the implication that they were sorry it was taking so long I was given the free merch, but as I said that kind of built my hopes up of "soon" even more. I think the average consumer would much rather have a better estimation and status updates rather than free surely-overstocked merch.