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Discussion Starter · #1 ·
Hi all,
I have posted about low voltage issues and related error codes before and finally gave up on the bike. I have had the bike for 1 year with only 1K miles and do not trust the bike. It was great for a while until 4 months ago when I went to start it and it had erratic throttle response after a short idle where it threw error codes for the ECU, throttle body sensor 1 and 2 low voltage errors. It also showed the check engine light. I shut it down and put it on my battery tender. I used another bike in the mean time while I contacted Polaris and my dealer about it. They said put it on a charger/maintainer (which I did for a week) and tried it again. This time it started again, idled fine, but still had erratic/poor throttle response again and then backfired and died. Contacted Polaris again about it to set up a ticket for them to follow-up with my dealer when I could get it in the shop (6 weeks later....). The dealer said everything is fine and that it was low voltage and that the battery is weak. That is what they said Polaris told them too and that it has a poor design on the Challenger battery used. The thing is that the bike is idling/running when the throttle body/ECU complains of low voltage. The bike is running off the alternator not the battery at that point! They said the components are fine and to try it again and bring it back if it happens again...Whaatt? ! I paid $30k for a bike that they want me to do research and development on so they can get more data points. I have to pay to get it into the shop, wait 6 or more weeks to get an appointment, and they may or may not find anything...again (if under warranty).. All they do is clear the codes/check engine light and hope for the best. The dealer admitted that they do not know what the issue is other than what Polaris tells them and Polaris does NOT know what the problem is. They blame it on the battery which is wrong. Polaris needs better QUALITY ASSURANCE before they field a new model and not let customers check it out for them, especially at a premium price. I was all into the Indian experience, but found that it was a big mistake taking a chance on the Challenger for me and my first, and probably last, American (of which I was proud of) bike. I ended up trading it in on a much more reliable bike/brand. I lost money on the deal as the bike loses value, but it was worth it to get piece of mind on a better/more reliable machine. Hope you other Challenger owners have a better experience than I did. All the best and keep the shiny side up.
 

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Hi all,
I have posted about low voltage issues and related error codes before and finally gave up on the bike. I have had the bike for 1 year with only 1K miles and do not trust the bike. It was great for a while until 4 months ago when I went to start it and it had erratic throttle response after a short idle where it threw error codes for the ECU, throttle body sensor 1 and 2 low voltage errors. It also showed the check engine light. I shut it down and put it on my battery tender. I used another bike in the mean time while I contacted Polaris and my dealer about it. They said put it on a charger/maintainer (which I did for a week) and tried it again. This time it started again, idled fine, but still had erratic/poor throttle response again and then backfired and died. Contacted Polaris again about it to set up a ticket for them to follow-up with my dealer when I could get it in the shop (6 weeks later....). The dealer said everything is fine and that it was low voltage and that the battery is weak. That is what they said Polaris told them too and that it has a poor design on the Challenger battery used. The thing is that the bike is idling/running when the throttle body/ECU complains of low voltage. The bike is running off the alternator not the battery at that point! They said the components are fine and to try it again and bring it back if it happens again...Whaatt? ! I paid $30k for a bike that they want me to do research and development on so they can get more data points. I have to pay to get it into the shop, wait 6 or more weeks to get an appointment, and they may or may not find anything...again (if under warranty).. All they do is clear the codes/check engine light and hope for the best. The dealer admitted that they do not know what the issue is other than what Polaris tells them and Polaris does NOT know what the problem is. They blame it on the battery which is wrong. Polaris needs better QUALITY ASSURANCE before they field a new model and not let customers check it out for them, especially at a premium price. I was all into the Indian experience, but found that it was a big mistake taking a chance on the Challenger for me and my first, and probably last, American (of which I was proud of) bike. I ended up trading it in on a much more reliable bike/brand. I lost money on the deal as the bike loses value, but it was worth it to get piece of mind on a better/more reliable machine. Hope you other Challenger owners have a better experience than I did. All the best and keep the shiny side up.
This sucks I wish you great experience with new bike .Good luck and safe ridig
 

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Did they ever just change out the battery?


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x2 on this - my Springfield started having some bizarre behavior with the gauge reading 11-12 volts when running, tried swapping out the voltage regulator upon dealer recommendation, still no dice, even sent the new regulator back thinking I had a faulty unit but it tested out fine. Once I purchased and installed a new battery, never had another issue with it after that. I take your point about it only being a year old and 1K miles though - sucks that the battery only lasted that long (if that's truly the issue).
 

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Discussion Starter · #9 ·
I must be the luckiest Challenger owner on the planet. I don't have nearly the issues that some post here. I need to check the build date on mine, it must be the lucky day.
Awesome. I may have just got a bad one. Good luck.
 

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Good luck with the new bike. Strange that nothing was replaced, especially the battery. That is just normal troubleshooting.
 

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Step 1: clean and tighten the battery connections.
 
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I also gave up "the other brand" and bought a 2020 Challenger Limited right at the end of February. Was only a few days till I had electrical problems. Didn't start, tried it again and no power whatsoever. Nothing would power up. Had been on my battery tender and all seemed OK. Called dealer, they were going to arrange to pick it up the next day but then later that day it did power up, started, but wouldn't power off. Little later it did power off, would start, so I rode it to the dealer the next (cold) morning and left it. Couple of days later they phoned, had been checking everything, in phone contact with Polaris, they replaced my headlight assembly (?) and tightened one loose connection they found and thought all was good to go. NOT! Couple of days later, wouldn't power up, called dealer again and they had a truck out that would come by shortly and get the bike--it finally powered up and would start but wouldn't power down. Maybe an hour and a half later the truck arrived, loaded my bike that was still powered up and took it back to the dealer. Several days later they phoned, had again been in contact with Polaris and couldn't figure anything out for sure, BUT, they said my battery showed a dead cell which it did NOT show the previous time it went back to them so they believed the battery (this was a 2020 that had been sitting on their floor a long time) was the problem all along and they said they put a new battery in and thought everything was fine.

So, as of now everything seems good--but, because of my wife's recent serious cancer surgery and the need for me to be here to tend to her I haven't done much riding. Hope to get some serious miles in later today and the next 2 or so days as the weather is supposed to finally be great. We will see. I do hope I don't have any more issues that they can't quickly identify and fix.
 

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I’ve had similar issues with other bikes and then I got tired of fooling with it I bought a new battery and problem fixed. Good luck
 

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No they didn't. Just told me to keep it on a battery tender, which didn't solve the problem.
Very odd and surprised that they didn't try this as part of their diagnostics. Very cheap test and could have saved a lot of hassle for everyone.
 

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This sucks I wish you great experience with new bike .Good luck and safe ridig
I ended up trading it in on a much more reliable bike/brand. I lost money on the deal as the bike loses value, but it was worth it to get piece of mind on a better/more reliable machine.
Given that the dealer and Polaris did not want to address the problem I would have used the Lemon Law provision and got my money back. It's possible it was a bad battery issue because all the new electronics are fussy with voltage.
I've learned, anything that has a battery and has sat in dealer inventory for more than 3-4 months, demand a new battery as part of delivery. Batteries made in the last 10 years are junk compared to batteries made 15-20 years ago. Battery story, purchased a boat in FL in 1999 which has two marine batteries, batteries finally failed when I took it out of storage this spring 2021 (22years)...I can guarantee the new batteries will not last 4 years.
 

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So SJP, seeing that no one else has asked you.....what brand/model of bike did you end up going with? I have almost 15,000 (s)miles on my Challenger and other than a defective radiator, which was replaced under warranty, have had NO other issues with my bike. Maybe time to go out and buy a few lottery tickets! Stay safe and hope you have better luck with your next iron horse!!
 

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Discussion Starter · #17 ·
Get the battery load tested. I would go as far as purchasing a new battery. This motorcycle is too good to give up on it.
Yeah, thy said they load tested the battery, but why would the bike throttle be erratic because of the battery? The bike is "running" and at this point using the alternator. I wished it would have been as simple as the battery. Tnx.
 

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Discussion Starter · #18 ·
So SJP, seeing that no one else has asked you.....what brand/model of bike did you end up going with? I have almost 15,000 (s)miles on my Challenger and other than a defective radiator, which was replaced under warranty, have had NO other issues with my bike. Maybe time to go out and buy a few lottery tickets! Stay safe and hope you have better luck with your next iron horse!!
Thank you! Good to hear you have great experience with your steed! I ended up going with the....2021 Gold Wing Tour 6 speed manual transmission. Very different with the six cylinders vs v twin which I am so used to The misses and me will take some long rides together on this puppy, even though she has her own Scout Icon (nice bike).
 

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Discussion Starter · #19 ·
Given that the dealer and Polaris did not want to address the problem I would have used the Lemon Law provision and got my money back. It's possible it was a bad battery issue because all the new electronics are fussy with voltage.
I've learned, anything that has a battery and has sat in dealer inventory for more than 3-4 months, demand a new battery as part of delivery. Batteries made in the last 10 years are junk compared to batteries made 15-20 years ago. Battery story, purchased a boat in FL in 1999 which has two marine batteries, batteries finally failed when I took it out of storage this spring 2021 (22years)...I can guarantee the new batteries will not last 4 years.
The dealer was angling for that, but it would have taken at least 2 or more trips to the dealer if/when it happened again. Lots of uncertainty and hassle for me in that scenario. Totally agree about batteries though! They don't last and, to me, not cheap cost wise.
 

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Yeah, thy said they load tested the battery, but why would the bike throttle be erratic because of the battery? The bike is "running" and at this point using the alternator. I wished it would have been as simple as the battery. Tnx.
I had my VTX1800 on vacation and suddenly lost about half the power. So much so that I didn't think it was going to make it up a big hill with my wife on the back. It was a bit scary. When I took it to the dealer I used, they tested the battery and it tested "bad" and replaced it. The bike still started ok with the other battery but acted like it ran on a single cylinder. After they put a new battery in, it ran great again. Very strange. They swore they didn't do anything other than the battery.
 
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