2017 Victory/Indian Customer Loyalty Coupon a ruse?

RBinTEX said:

Find another dealer or go straight to Polaris with your complaint.
No one should have to put up with this run around.
They should honor it or give you some like benefits.

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Moto_Max said:

I think you should wait until you hear back from your dealer with what Polaris says. It's all in Polaris's hands.

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Navajo Mike said:

Is anyone else dealing with a similar or identical situation as I am in reference to this or any other Indian coupons?

I received this "Victory Loyalty Coupon" on 01 Mar 17. (I had owned a 2012 Victory Cross Country Tour that I traded in for a 2016 Roadmaster in Black). The coupon stated that it was good from 01 March 2017 - 31 Dec 2017. I called the dealership on 02 March and asked for the individual who processed my purchase and warrantee when I bought my bike to ask her what my options were as it reads on the back that "If motorcycle was purchased as between 09 Jan 2017 and 01 March 2017, the coupon must be presented by 01 April 2017 by the dealer". The individual said that the dealership had not yet seen the coupon and for me to bring it in so they could see it.

When I brought it in on 03 March 2017, the parts counter person took the coupon to the financial/casher person who said that the coupon had to be presented to Polaris within 30 days of the registration of the motorcycle and that it was no good since 30 days had expired since I purchased the motorcycle. I again referred her to the statement on the back of the coupon that addressed purchases between 9 January and 1 March 2017 and she said that made no difference, that she does these coupons all of the time and Polaris would not reimburse them for the $1000.00 customer cash or for the $500.00 in Indian apparel so they would not honor it.

I then asked to speak to the manager and they turned me over along with the coupon to the Assistant Manager (?) who gave me the same answer , that 30 days had expired since the registration of the motorcycle and that it was no good. I then went back through the explanation of the statement on the back and reminded him that I had traded in a 2012 Victory Cross Country Tour for a new 2016 Roadmaster then he seemed to understand that the coupon was sent to me as a Victory owner in order to give me an incentive to either purchase another Victory or to purchase an Indian motorcycle. He said that he would talk with the manager and see if they could get some clarification from Polaris as it applied to purchases made between 9 Jan and 1 Mar 2017.

I then called the dealership back on 04 March and asked for the manager who they told me was moving motorcycles out and they would have him call me back....never received a call. I then called 0n Monday, 06 March and was turned over to the assistant manager who informed me that he had entered the coupon into the Polaris Dealer System per the instructions but they would have to confirm with Polaris that they would honor the coupon before they would give me the $1000.00 customer cash and the $500.00 in Indian Apparel. He said if I had not heard anything by Monday to call him back and that they wanted to see me get what the coupon was offering but that since the 30 days expired on 02 March and I brought it to them on 3 March they did not think Polaris would do so.

I then called back on 100 March and the same assistance manager informed me that Polaris had not responded yet and when they did he would call me back. I told him that I would call him back if I had not heard anything by 17 March and I had him confirm that the coupon had been presented to Polaris in the appropriate format and system and that we had met that portion of the requirements (Dealer must enter the coupon into the system by 01 April 2017.) and he said that we had met that requirement.

I feel that I have fulfilled every requirement and been very patient with the dealership as they deal with this but I get the feeling that they are just placating me as the time to receive the benefits of the coupon expire.

What do you all think?

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Navitimer said:

I would call Polaris and not wait for the dealer. In dealing with scenarios such as this, I always try to cut out the noise of, "they're calling someone," or "we're just waiting to hear back." I try to go straight to the source, always being professional and polite. As always, just my $0.02.

Please post back with how your challenge turns out, and best of luck. That's a nice coupon, assuming you can get it honored (however I think you will succeed, just cut out the middle men).

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circ said:

I think Polaris should ante up and pile on another $500.00 for your leg time. Your current dealer needs to in your rear view mirror soon, they have acquired the ability to shuffle fèet and avoid eye contct.

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