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Discussion Starter · #1 ·
Is anyone else dealing with a similar or identical situation as I am in reference to this or any other Indian coupons?

I received this "Victory Loyalty Coupon" on 01 Mar 17. (I had owned a 2012 Victory Cross Country Tour that I traded in for a 2016 Roadmaster in Black). The coupon stated that it was good from 01 March 2017 - 31 Dec 2017. I called the dealership on 02 March and asked for the individual who processed my purchase and warrantee when I bought my bike to ask her what my options were as it reads on the back that "If motorcycle was purchased as between 09 Jan 2017 and 01 March 2017, the coupon must be presented by 01 April 2017 by the dealer". The individual said that the dealership had not yet seen the coupon and for me to bring it in so they could see it.

When I brought it in on 03 March 2017, the parts counter person took the coupon to the financial/casher person who said that the coupon had to be presented to Polaris within 30 days of the registration of the motorcycle and that it was no good since 30 days had expired since I purchased the motorcycle. I again referred her to the statement on the back of the coupon that addressed purchases between 9 January and 1 March 2017 and she said that made no difference, that she does these coupons all of the time and Polaris would not reimburse them for the $1000.00 customer cash or for the $500.00 in Indian apparel so they would not honor it.

I then asked to speak to the manager and they turned me over along with the coupon to the Assistant Manager (?) who gave me the same answer , that 30 days had expired since the registration of the motorcycle and that it was no good. I then went back through the explanation of the statement on the back and reminded him that I had traded in a 2012 Victory Cross Country Tour for a new 2016 Roadmaster then he seemed to understand that the coupon was sent to me as a Victory owner in order to give me an incentive to either purchase another Victory or to purchase an Indian motorcycle. He said that he would talk with the manager and see if they could get some clarification from Polaris as it applied to purchases made between 9 Jan and 1 Mar 2017.

I then called the dealership back on 04 March and asked for the manager who they told me was moving motorcycles out and they would have him call me back....never received a call. I then called 0n Monday, 06 March and was turned over to the assistant manager who informed me that he had entered the coupon into the Polaris Dealer System per the instructions but they would have to confirm with Polaris that they would honor the coupon before they would give me the $1000.00 customer cash and the $500.00 in Indian Apparel. He said if I had not heard anything by Monday to call him back and that they wanted to see me get what the coupon was offering but that since the 30 days expired on 02 March and I brought it to them on 3 March they did not think Polaris would do so.

I then called back on 100 March and the same assistance manager informed me that Polaris had not responded yet and when they did he would call me back. I told him that I would call him back if I had not heard anything by 17 March and I had him confirm that the coupon had been presented to Polaris in the appropriate format and system and that we had met that portion of the requirements (Dealer must enter the coupon into the system by 01 April 2017.) and he said that we had met that requirement.

I feel that I have fulfilled every requirement and been very patient with the dealership as they deal with this but I get the feeling that they are just placating me as the time to receive the benefits of the coupon expire.

What do you all think?
 

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I'm hearing way too much BS about the lack of customer service and dealer and corporate know how. Seems they really do not have their sheite together. In the end, it will be detrimental to their business as a whole.
Good product but the customer service sucks. Corporate acts like they have never done this before....morons.
 

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Find another dealer or go straight to Polaris with your complaint.
No one should have to put up with this run around.
They should honor it or give you some like benefits.
 

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Find another dealer or go straight to Polaris with your complaint.
No one should have to put up with this run around.
They should honor it or give you some like benefits.
The dealer is going through Polaris. They have to make sure that Polaris will pay their dealership back. This is what will hopefully be cleared up by the 17th. Other dealerships will most likely say the same thing.
 

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Is anyone else dealing with a similar or identical situation as I am in reference to this or any other Indian coupons?

I received this "Victory Loyalty Coupon" on 01 Mar 17. (I had owned a 2012 Victory Cross Country Tour that I traded in for a 2016 Roadmaster in Black). The coupon stated that it was good from 01 March 2017 - 31 Dec 2017. I called the dealership on 02 March and asked for the individual who processed my purchase and warrantee when I bought my bike to ask her what my options were as it reads on the back that "If motorcycle was purchased as between 09 Jan 2017 and 01 March 2017, the coupon must be presented by 01 April 2017 by the dealer". The individual said that the dealership had not yet seen the coupon and for me to bring it in so they could see it.

When I brought it in on 03 March 2017, the parts counter person took the coupon to the financial/casher person who said that the coupon had to be presented to Polaris within 30 days of the registration of the motorcycle and that it was no good since 30 days had expired since I purchased the motorcycle. I again referred her to the statement on the back of the coupon that addressed purchases between 9 January and 1 March 2017 and she said that made no difference, that she does these coupons all of the time and Polaris would not reimburse them for the $1000.00 customer cash or for the $500.00 in Indian apparel so they would not honor it.

I then asked to speak to the manager and they turned me over along with the coupon to the Assistant Manager (?) who gave me the same answer , that 30 days had expired since the registration of the motorcycle and that it was no good. I then went back through the explanation of the statement on the back and reminded him that I had traded in a 2012 Victory Cross Country Tour for a new 2016 Roadmaster then he seemed to understand that the coupon was sent to me as a Victory owner in order to give me an incentive to either purchase another Victory or to purchase an Indian motorcycle. He said that he would talk with the manager and see if they could get some clarification from Polaris as it applied to purchases made between 9 Jan and 1 Mar 2017.

I then called the dealership back on 04 March and asked for the manager who they told me was moving motorcycles out and they would have him call me back....never received a call. I then called 0n Monday, 06 March and was turned over to the assistant manager who informed me that he had entered the coupon into the Polaris Dealer System per the instructions but they would have to confirm with Polaris that they would honor the coupon before they would give me the $1000.00 customer cash and the $500.00 in Indian Apparel. He said if I had not heard anything by Monday to call him back and that they wanted to see me get what the coupon was offering but that since the 30 days expired on 02 March and I brought it to them on 3 March they did not think Polaris would do so.

I then called back on 100 March and the same assistance manager informed me that Polaris had not responded yet and when they did he would call me back. I told him that I would call him back if I had not heard anything by 17 March and I had him confirm that the coupon had been presented to Polaris in the appropriate format and system and that we had met that portion of the requirements (Dealer must enter the coupon into the system by 01 April 2017.) and he said that we had met that requirement.

I feel that I have fulfilled every requirement and been very patient with the dealership as they deal with this but I get the feeling that they are just placating me as the time to receive the benefits of the coupon expire.

What do you all think?
Post this same story on the corporate Indian Motorcycle Facebook Page . . . . . in the 'Posts' section. That will get attention.
 

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I would call Polaris and not wait for the dealer. In dealing with scenarios such as this, I always try to cut out the noise of, "they're calling someone," or "we're just waiting to hear back." I try to go straight to the source, always being professional and polite. As always, just my $0.02.

Please post back with how your challenge turns out, and best of luck. That's a nice coupon, assuming you can get it honored (however I think you will succeed, just cut out the middle men).
 

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Lets make sure the buyer was in the right. Same would apply to vets and first responders that do not have their discharges or paperwork when buying a new bike. There is a time limit there. We don't make it............its tough titty
Funny how the office manager said she see's these on a regular basis...................meaning quite a few never get the bonus. I don't blame the dealer. Nobody wants a 1K hit on anything. Its corporate that needs the 'come to Jesus' meeting here. Wonder if the dozens of 18 year old girls in customer service are all trained to deny this too?
Best bet would be to find out when the sales rep is there.............and pester the Hell out of him or her. If you can find out. We used to divert the sales rep by having meetings at the strip club and getting him hammered on 151 rum so good luck there. But go after corporate. Be nice but be firm.
 

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Discussion Starter · #15 ·
I would call Polaris and not wait for the dealer. In dealing with scenarios such as this, I always try to cut out the noise of, "they're calling someone," or "we're just waiting to hear back." I try to go straight to the source, always being professional and polite. As always, just my $0.02.

Please post back with how your challenge turns out, and best of luck. That's a nice coupon, assuming you can get it honored (however I think you will succeed, just cut out the middle men).
I was told by the Polaris Call Center to work through my dealer as the dealer is the one who has to file the paperwork with the coupon and will get the answer much quicker than I will directly. :confused:
 

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Mike, we have been discussing this a fair amount over on "TheVOG.net". There is a member over there who was in your exact situation. He talked to the dealer he bought his bike from and the dealer said no problem - we will redeem the coupon when you bring it in - he also put that in writing for the buyer = read this
""I still haven't gotten mine (his coupon..). Picked up my XC saturday. Dealer told me and gave it to me in writing that as long as i get the coupon i can bring it in, get my 1k back adn pick up apparel and accessories and such. Despite it being 25 degrees here on saturday i still took the bike for a long ride. So happy with my choice to pick up the XC."

A link to that thread can be found here and it is post number 71 in the thread: www.thevog.net/threads/victory-loyalty-offers.97665/page-5#post-1892769

All that said = if you have the proper coupon coding (coupon is in your name) and I were you and your selling dealership did not treat this properly by successfully aquiring both your $1000 refund and your $500 accessory allowance I would make a copy of that thread, take it and show it to him and let him know you intend to contact the dealership in NY and Polaris Industries and see if it is simply a dealership issue.. Usually dealerships respond well when they realize their name is having the spotlight shined on it in a negative way when that negative way is based on fact..
 

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I was told by the Polaris Call Center to work through my dealer as the dealer is the one who has to file the paperwork with the coupon and will get the answer much quicker than I will directly. :confused:
I was told by Sturgis Indian to take a hike on promotional incentives, then they added fees on when we were closing deal. So I contacted Polaris, was tired of the beating around from the dealer, and so the following happened.
Text Font Technology Space Rectangle
 

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I think Polaris should ante up and pile on another $500.00 for your leg time. Your current dealer needs to in your rear view mirror soon, they have acquired the ability to shuffle fèet and avoid eye contct.
 

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Discussion Starter · #19 · (Edited)
I was told by Sturgis Indian to take a hike on promotional incentives, then they added fees on when we were closing deal. So I contacted Polaris, was tired of the beating around from the dealer, and so the following happened. View attachment 203009
HOLY %^&%## DID THEY SEND YOU A CHECK?????

Question: Well was that after 01 March or before? With me purchasing BEFORE 01 March 2017, they feel that I do not qualify even though the coupon addresses purchases from 09 Jan 2017 through the 01 March 2017 Coupon Start Date.


OK! I guess off to Polaris we go! How did you contact them, via phone, email, letter and who did you talk to. I wanted to talk to an individual who I could then give contact information to my deal for so I could have them call the rep while I was present to work this out once and for all.

IF my deal turns me down, I have been advised to get a letter of denial on the dealership letterhead signed by the general manager and then I can fight my case directly with Polaris. The big point was to get the coupon authenticated by the deal and entered into the system before 01 April 2017 in order to satisfy that requirement.

I thought I saw a dealer on here who I was going to ask these questions to directly to. I will look for her again real quick and ask the questions or refer her to this thread perhaps.

Navajo Mike
 

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Discussion Starter · #20 · (Edited)
I think Polaris should ante up and pile on another $500.00 for your leg time. Your current dealer needs to in your rear view mirror soon, they have acquired the ability to shuffle fèet and avoid eye contct.
Well the next nearest Indian Dealers to me are Raleigh NC or Charlotte, NC (the old KM Indian Dealer?) and my current dealer is the one who has the no-cost service contract on my bike. Everyone else they say will charge a flat $50.00 service fee to fulfill the extended service plan I purchased.

They also sold me on the idea of the Find-it-now GPS tracking program for my bike (Part of the top-of-the-line one-time deal) but then a $500.00 GPS module had to be installed that was a surprise at the signing. My salesman and the rest didn't even know that the Roadmaster (maybe the Chieftain too???) come with an alarm already on the bike!
 
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